I have always felt an emotional tie to my customers and felt committed to ensuring their success with customs consultancy and assistance with the preparation of customs documentation.
I think a bond like this develops quite easily;
you are sharing the same objectives with them,
so solving their problems becomes your goal.
One of the challenges that comes with creating this new business is that each customer is unique. They each have their own histories, markets and legacy systems - each enterprise is a complex animal. Offering companies consultancy that solves one customer's specific problem may not be a solution that you can use repeatedly to other customers.